Privacy policy

Thank you for your interest in our website www.terheggen-dethlefsen.de ("Website"). This website is operated by Terheggen & Dethlefsen - Food Engineering GmbH (hereinafter "Terheggen & Dethlefsen" or "we") and offers you as a user (hereinafter "user" or "you") the opportunity to find out about our company, our products and services. You can also contact us via our contact form by email, post or telephone and ask questions about our products in this way.

In the following, we will inform you about what data we collect and what we use it for when you visit our website or obtain information about a product. This privacy policy explains the legal basis and purpose for this. We also inform you about your rights with regard to the use of your personal data. If you have any questions regarding the use of your personal data by us, please contact us as the responsible body (contact under point 1).

1. responsible body
is the operator of this website and therefore responsible for data processing on this website:

Terheggen & Dethlefsen
- Food Engineering GmbH -
Ottensener Street 130
22525 Hamburg - Stellingen
Phone: 49 (0) 40 547793-0

E-mail: info@terheggen-dethlefsen.de

2. revocation of your consent to data processing
Some data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time with effect for the future. All you need to do is send us an informal email (contact under point 1). The legality of the data processing carried out until the revocation remains unaffected by the revocation.

3. data protection officer
We have appointed a data protection officer for our company. You can reach him at

Kerstin Ann-Susann Schäfer, PhD (UCT)
Kaschae Data Protection & Compliance GmbH
On the Alster 62
20099 Hamburg

E-mail: kerstin.schaefer@kaschae.de
or
E-Mail: Datenschutzbeauftragter@terheggen-dethlefsen.de

4 General information on data processing via our website
When you use this website, various personal data is collected.

"Personal data" is data that can be used to identify you directly or indirectly (such as name, address, e-mail address, telephone number, IP address).

The collection and processing of personal data only takes place insofar as this is permitted by a legal permission standard or you have consented to the respective use. As soon as the purpose of the data processing has ceased to exist, the data will be deleted unless you have consented to further use or the deletion conflicts with statutory retention obligations. In detail, the following data processing operations are recorded:

5. data collection on our website and creation of log files
5.1 Description of data processing

Users can visit our website without registering. ) When using the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, Terheggen & Dethlefsen collects this information in so-called server log files, which your browser automatically transmits to us. These are

IP address
Date and time of the request
Time zone difference to Greenwich Mean Time (GMT)>
Content of the request (specific page)
Access status/HTTP status code
Amount of data transferred in each case
Website from which the request comes
Browser
Operating system and its interface
Language and version of the browser software.
This data is collected automatically as soon as you enter our website. This data is not merged with other data sources.

5.2 Legal basis and purpose

The basis for data processing is Art. 6 para. 1 lit. f GDPR, which permits processing in the case of legitimate interest, provided that this does not conflict with any overriding interests, fundamental rights and freedoms of the user. which are technically necessary for us to display our website to you and to ensure stability and security (legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR):

The temporary storage of this data is technically necessary for us to display our website to you and to ensure stability and security. For this purpose, the user's IP address must also be stored for the duration of the session. Data is stored in log files to ensure the functionality of the website and to optimize it in order to improve our services. This is also intended to ensure the security of our IT systems. These purposes constitute Terheggen & Dethlefsen's legitimate interest in data processing in accordance with Section 6(1)(f) GDPR.

5.3 Duration of storage

This data is deleted when further storage is no longer required for the purpose for which it was stored. For the provision of the website, this is the case when the respective session ends. When storing data in log files, this is the case after seven days. Storage beyond this is possible if the IP addresses of the users are deleted or shortened so that it is not possible to identify the accessing user.

5.4 Possibility of objection

The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, the user has no option to object.

6. inquiries via contact form, e-mail and telephone
6.1 Description of data processing

If you contact us via our contact form on the website, by e-mail or telephone and send us inquiries, your details, including the contact data you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.

The following data will be transmitted to us and stored for this purpose: Your first and last name, company name, address, email address and any details of personal data that you provide in the inquiry text.

6.2 Legal basis for the processing

The data is processed on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR. If, in the case of contact by telephone, the user's call does not constitute consent to data processing and storage, this is justified in accordance with Art. 6 para. 1 lit. f GDPR. Otherwise, the user's request cannot be processed.

6.3 Purpose of the processing

Processing of the transmitted data is necessary for processing the request and in the event of follow-up questions. In the case of contact by telephone, this also constitutes the necessary legitimate interest in the processing of the data.

6.4 Duration of storage

The data you provide by email or telephone will only remain with us until it is no longer required for the purpose for which it was collected. This is the case when contacting us by post, e-mail or telephone when the respective request has been processed and completed. Furthermore, we will also delete the data before then if you ask us to delete it or revoke your consent to its storage. Mandatory statutory provisions - in particular retention periods - remain unaffected.

6.5 Possibility of objection and removal

Users can revoke their consent to the processing of their data with effect for the future. All you need to do is send us an informal message by post or email (contact section 1). We will then delete the data provided by you by email or telephone and will no longer process the request.

7. registration for the newsletter and product recommendations by e-mail to existing customers
7.1 Description of data processing

The website offers the option of subscribing to a free newsletter by email. For this purpose, first name, surname and email address are transmitted to us as personal data via the input mask, stored and processed by us. In addition, the IP address of the display device and the date and time of registration are collected.

If you have ordered products from us and have provided your e-mail address, we allow ourselves to send product recommendations for our own similar products within the framework of the legal requirements if we have pointed this out to you when the contract was concluded and you have not objected to this.

The personal data that Terheggen & Dethlefsen processes for sending the newsletter will not be passed on to third parties. The data is used exclusively for sending the newsletter or the product recommendation.

7.2 Legal basis and purpose of processing

The legal basis for the processing of personal data for sending the newsletter is Art. 6 para. 1 lit. a GDPR if the user has given consent. The legal basis for product recommendations as a result of a previous sale of products is Art. 6 para. 1 lit. f GDPR in conjunction with Section 7 para. 3 UWG.

The collection of personal data for the newsletter serves to deliver the newsletter. The same applies to product recommendations to customers who have purchased products.

7.3 Duration of storage; possibility of objection and removal

The user's name and e-mail address will be stored for as long as they have subscribed to the newsletter or until they unsubscribe from the newsletter. Any other data collected during the registration process will generally be deleted after a period of 7 days.

The user can unsubscribe from the newsletter at any time and object to receiving product recommendations by email via a separate link at the end of each newsletter. In addition, it is possible to unsubscribe or revoke the further receipt of the newsletter by sending an email to info@terheggen-dethlefsen.de.

8. use of cookies
8.1 Description of data processing

Our website uses cookies. Cookies are small text files that are stored on your display device and saved by your browser. When a user accesses a website, a cookie may be stored on the user's operating system. Cookies cannot execute programs or transfer viruses to your display device. They are used to make the website more user-friendly and effective overall, and some elements of our website require that the accessing browser can be identified even after a page change. This website uses the following types of cookies, the scope and function of which are explained below:

Transient cookies
Permanent cookies
Transient cookies include, in particular, session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the joint session. This allows your computer to be recognized when you return to our website.

We also use cookies to analyze the usage behavior of users on our website. You can find more detailed explanations on this in sections 9.2 and 10.

The user data collected in this way is pseudonymized. The data is not assigned to the user or other personal data of the user.

At the start of using the website, users are informed about the use of cookies for analysis purposes with reference to this privacy policy. The user is also informed about the possibility of preventing the storage of cookies.

8.2 Cookies from third-party providers

When you visit our website, cookies from partner companies are also stored on your display device (third-party cookies). This is done to make our website more interesting for you. The use of such cookies and the scope of the data collected in each case is explained in more detail in section 9 below. Some of the cookies we use from third-party providers lead to data processing in the USA. These providers (e.g. Google) have undertaken to comply with the data protection provisions of the EU-US Privacy Shield, the legal framework for the transatlantic transfer of data agreed between the European Commission and the United States (COMMISSION IMPLEMENTING DECISION (EU) 2016/1250 of July 12, 2016 pursuant to Directive 95/46/EC of the European Parliament and of the Council on the adequacy of the protection provided by the EU-US Privacy Shield (notified under document number C(2016) 4176)). In addition, these providers are registered with the US Department of Commerce's Privacy Shield program. We have also concluded data processing agreements with these providers to ensure compliance with data protection regulations.

8.3 Purpose and legal basis for data processing

The purpose of using technically necessary cookies is to simplify the use of the website by the user. Some functions of the website cannot be offered without the use of cookies. For these, it is necessary for the browser to be recognized even after a page change. In some cases, cookies are used to simplify the use of the website by saving settings (e.g. adopting language settings, remembering search terms, etc.). The user data collected by technically necessary cookies is not used to create user profiles. The processing of personal data using cookies is based on Art. 6 para. 1 lit. f GDPR. Terheggen & Dethlefsen has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services.

The analysis cookies are used to improve the quality of our website and to optimize our offer. The data collected in this way is only used in pseudonymized user profiles. In particular, we use the offers of the third-party providers listed below to draw attention to our offers with their help. In doing so, we pursue the legitimate interest of finding out which offers are of interest to you as part of market research. This enables us to tailor our online offering to your needs. In addition, we can use the statistical data transmitted to us to identify disruptions and track the calculation of advertising costs to us. These purposes also constitute the legitimate interest in the processing of personal data in accordance with Art. 6 para. 1 lit. f GDPR.

8.4 Duration of storage, possibility of objection

Cookies are stored on your display device. "Session cookies" are automatically deleted at the end of your visit. Other cookies remain stored on your display device until you delete them, so-called "permanent cookies". These cookies enable us or our partner companies (third-party cookies) to recognize your browser on your next visit. Permanent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

If the user does not wish cookies to be stored on their display device, wishes to delete a stored cookie or wishes to be notified of their storage, they can set their browser accordingly. How to do this in detail can be found in the browser's help information. We expressly point out that in this case not all functions of the website can be used to their full extent.

9. google analytics; google double click
9.1 Description of data processing

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on the user's display device and enable the use of the website by the user to be analyzed. The information generated by the cookie about the use of this website is usually transmitted to a Google server in the USA and stored there.

IP anonymization

We have activated the IP anonymization function on this website. As a result, the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before transmission to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

9.2 Legal basis for the processing

Google Analytics cookies are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

Order data processing

We have concluded a contract with Google for commissioned data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

9.3 Purpose of the processing

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. These purposes also constitute our legitimate interest in the processing of personal data in accordance with Art. 6 para. 1 lit. f GDPR.

9.4 Possibilities of objection

Browser plugin

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

Objection to data collection

As an alternative to the browser plugin or within browsers on mobile devices, please click on the following link to object to the collection of data by Google (to set an opt-out cookie). This will prevent Google Analytics from collecting data within our online offering in the future. This opt-out cookie only works in this browser and only for this domain. If you delete your cookies in this browser, you must click this link again) https://support.google.com/analytics/answer/181881?hl=de

You can find more information on how Google Analytics handles user data in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

9.5 DoubleClick / Opposition options

Description / Purpose

Doubleclick by Google is a service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Doubleclick by Google uses cookies to present you with advertisements that are relevant to you. A pseudonymous identification number (ID) is assigned to your browser in order to check which ads have been displayed in your browser and which ads have been accessed. The cookies do not contain any personal information. The use of DoubleClick cookies only enables Google and its partner websites to display ads based on previous visits to our or other websites on the Internet.

The information generated by the cookies is transmitted by Google to a server in the USA for analysis and stored there. A transfer of data by Google to third parties only takes place on the basis of legal regulations or in the context of order data processing. Under no circumstances will Google combine your data with other data collected by Google.

Possibilities of objection

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent Google from collecting the data generated by the cookies and relating to your use of the websites and from processing this data by Google by downloading and installing the browser plug-in available at the following link (https://support.google.com/ads/answer/7395996) under DoubleClick deactivation extension.

Alternatively, you can deactivate the Doubleclick cookies on the website of the Digital Advertising Alliance under the following link (http://optout.aboutads.info/?c=2#!/).

10. YouTube videos
Description of data processing

YouTube videos have been integrated on this website, which can be played directly on YouTube from our website. The "extended data protection mode" applies here, so that YouTube only collects data about you when you play the video. Terheggen & Dethlefsen has no influence on this data collection. Terheggen & Dethlefsen itself does not collect any personal data in connection with the use of the integrated YouTube videos.

YouTube is a service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. ("Google"). When you access a video on our YouTube channel, your data may be transferred to a Google server in the USA and stored there. In this way, Google evaluates your use of our video offer on YouTube in order to compile anonymized reports on video views for us and to provide us with other services related to video usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Further information about this Google service can be found at https://www.youtube.com/?hl=de&gl=DE or at https://ssl.gstatic.com/policies/privacy/pdf/20180525/853e41a3/google_privacy_policy_de_eu.pdf."

Purpose and legal basis of data processing

YouTube videos are integrated solely for the purpose of making our website user-friendly and presenting our products. In doing so, we pursue the legitimate interest in the optimized provision of our services on the basis of Art. 6 para. 1 lit. f GDPR.

You can prevent data collection and processing via the YouTube videos by not accessing this Google service via our website and not playing the videos.

11. google maps
Description of data processing

Google Maps is integrated on this website to show you our location and to make it easier for you to find us. The "Google Maps" service is offered by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

When you access Google Maps via our website, your data may be transferred to a Google server in the USA and stored there. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Terheggen & Dethlefsen has no influence on this data processing. Terheggen & Dethlefsen itself does not collect any personal data in connection with the use of Google Maps.

By using this service on our website, you consent to the collection, processing and use of the automatically collected data by Google Inc. The use of "Google Maps" and the information obtained via "Google Maps" is subject to the Google Terms of Use

http://www.google.de/intl/de/policies/terms/regional.html and the additional terms and conditions for "Google Maps" https://www.google.com/intl/de_de/help/terms_maps.html.

Purpose and legal basis of data processing

Google Maps is integrated solely for the purpose of making our website more user-friendly and facilitating directions to our locations on the basis of Art. 6(1)(f) GDPR.

You can prevent data collection and processing via Google Maps by not accessing this Google service via our website.

12. google web fonts
Description of data processing

This site uses so-called web fonts provided by Google for the uniform display of fonts. When you access a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. For this purpose, the browser you are using must connect to Google's servers. This informs Google that our website has been accessed via your IP address.

Purpose and legal basis of data processing

The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

If your browser does not support web fonts, a standard font will be used by your computer. Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/.

13. links to other websites
The website may occasionally contain links (interactive references) to third-party websites for which Terheggen & Dethlefsen is not responsible. Terheggen & Dethlefsen has no influence whatsoever on the content and design of the linked external sites or the websites that the user accesses via these links. The respective providers are solely responsible for the content and design of these websites and for compliance with data protection regulations.

14. protection of your data: SSL or TLS encryption
This website uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

However, we would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

15. questions on data protection and user rights
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time using the contact details provided in section 1 if you have any further questions on the subject of data protection. You also have the right to lodge a complaint with the competent supervisory authority.

As the data subject, you have the following rights vis-à-vis us as the controller:

15.1 Right to information

You can request confirmation as to whether personal data concerning you is being processed by us. If such processing is taking place, you can request the following information:

the purposes for which the personal data are processed;
the categories of personal data that are processed;
the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
the planned duration of storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the storage period;
the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
the existence of a right of appeal to a supervisory authority; all available information on the origin of the data if the personal data is not collected from the data subject;
the existence of automated decision-making, including profiling, referred to in Art. 22 (1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
Users have the right to request information as to whether the personal data concerning them is transferred to a third country or to an international organization and to be informed of the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

15.2 Right to rectification

You have a right to rectification and/or completion if the processed personal data concerning you is incorrect or incomplete.

15.3 Right to restriction of processing

Under the following conditions, you may request the restriction of the processing of personal data concerning you:

If you contest the accuracy of the personal data concerning you for a period enabling us to verify the accuracy of the personal data;
the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
Terheggen & Dethlefsen no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims;
if you have objected to the processing pursuant to Art. 21 (1) GDPR and it is not yet certain whether the legitimate reasons of the controller outweigh your reasons.
If the processing of personal data concerning you has been restricted, such data may only be processed - apart from being stored - with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by us before the restriction is lifted.

15.4 Right to erasure

You can demand that we delete the personal data concerning you immediately and we are obliged to delete this data immediately if one of the following reasons applies:

The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing.
You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR;
The personal data concerning you has been processed unlawfully;
The deletion of personal data concerning you is necessary to fulfill a legal obligation under Union law or the law of the Member States to which we, Terheggen & Dethlefsen, are subject;
The personal data concerning you was collected in relation to information society services offered in accordance with Art. 8 para. 1 GDPR.
15.5 Right to information

If you have asserted the right to rectification, erasure or restriction of processing against us, we are obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients.

15.6 Right to data portability

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to which the personal data has been provided, where

the processing is based on consent pursuant to Art. 6 para. 1 lit . a GDPR or on a contract pursuant to Art. 6 para. 1 lit . b GDPR and
the processing is carried out using automated procedures.
In exercising this right, you may request that the personal data concerning you be transferred directly from one controller to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this. The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

15.7 Right of objection

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR. Terheggen & Dethlefsen will then no longer process the personal data concerning you unless there are demonstrably compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defense of legal claims.

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing.

If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

Notwithstanding Directive 2002/58/EC, you have the option of exercising your right to object in connection with the use of information society services by means of automated procedures using technical specifications.

15.8 Automated decision in individual cases including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision

is necessary for the conclusion or performance of a contract between you and the controller,
is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or
with your express consent.
15.9 Right to lodge a complaint with a supervisory authority

In the event of breaches of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which Terheggen & Dethlefsen has its registered office. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

16. changes
Terheggen & Dethlefsen reserves the right to make changes at any time in order to ensure that the privacy policy complies with legal requirements. This also applies if the data protection declaration has to be adapted due to a change in our offer via the website. The new privacy policy will apply from the user's next visit to the website.

Status July 2018